Routes Gallery Policies
Privacy: Routes Gallery will never share any of your personal information with any third party.
Satisfaction Guaranteed: At Routes Gallery we believe in 100% customer satisfaction and we will work to achieve this goal.
Payment: Routes Gallery accepts American Express, Visa, MasterCard and Discover credit cards. We also accept personal checks, money orders, and bank wires. Payments must first clear before orders are shipped.
Shipping Rates: Shipping rates for packages under 150 pounds when packed are shipped using UPS. Shipping rates are automatically calculated during checkout by the total size and weight of the items being shipped, as well as by the distance from our store in San Anselmo, California. (For statues weighing over 150 pounds see Freight Shipping below). You can see the shipping costs by starting the checkout process and placing your address in the shipping address boxes. You may also email us: firstname.lastname@example.org or call us at: 415.482.6199 for a shipping quotation.
Shipments over 150 Pounds, Freight Shipping: For items over 150 pounds, we will use a white glove, freight ground service of your choosing. During the ordering process the shipping price will come up as $0. Shipping will be manually added to the invoice after the order and a new invoice will be emailed to you. All customers requiring freight ground shipment will be contacted prior to shipping.
Damage: We take the utmost care to insure that items are not damaged in shipping by packing each piece with care. However, no matter how perfectly a sculpture is packed, the journey from our store to your home is out of our hands. If a sculpture has been damaged in shipping please notify Routes Gallery within 48 hours so that the proper insurance measures can be taken. Be sure to keep all of the packing materials which will be needed for inspection by the shipping company. Again, we take the utmost care to insure that any damage does not happen in the first place. In the event of a piece arriving damaged Routes Gallery will pay for the return shipping and you will not be charged any service charges.
Returns: Routes Gallery will accept returns on any purchases within 30 days for exchange or credit. No questions asked! Shipping charges are refunded on returns that are the fault of Routes Gallery, or if there is the unlikely event of damage during shipping. Routes Gallery does not refund shipping charges if the customer simply does not like what was ordered. A 3% service charge is applied to returns. The return fee and shipping charges are waived if Routes Gallery or the shipping company is at fault. If the customer is making a return, it must be sent back fully insured and postage paid to Routes Gallery, 1508 San Anselmo Avenue, San Anselmo, Ca 94960. Please contact us at 415.482.6199 or email@example.com before returning the item. Only after the return is received and the item is in good condition will the refund be issued. For all merchandise returned by freight the customer is responsible for the crating of the merchandise. The same rules apply to crated returns; if the customer simply does not like the statue then the customer must pay the shipping and the return fees. If there is something wrong with the merchandise then Routes Gallery pays the return shipping fee.
Purchase Orders: In order for merchandise to be shipped out we must be paid in full. We do not ship using only a purchase order unless previous arrangements have been made.
Reserving Merchandise: Much of our merchandise is one of a kind or produced in limited quantities. We will reserve most merchandise for up to 2 weeks. Please contact us at 415.482.6199 about which pieces you are interested in.
Layaway: We do accept layaway orders. We are very flexible and allow the item to be paid off as the customers' budget allows in weekly, biweekly, or monthly payments. Please contact us at 415.482.6199 or firstname.lastname@example.org about discussing terms that will allow you to purchase whatever merchandise you are interested in.